FAQs

Orders

How can I place an order?

To place an order, add the desired products to your cart and follow the instructions to complete your purchase.

Can I modify or cancel my order?

Changes or cancellations are possible within 24 hours of ordering. Contact our customer service for assistance.

Delivery

What are the delivery times ?

Standard delivery times are 2-4 business days for domestic orders and 7-14 days for international orders.

Do you ship internationally?

Yes, we ship worldwide. Delivery costs and times vary depending on the destination.

Returns and Exchanges

What is your return policy ?

You have 30 days to return an item unworn and in its original condition for a full refund.

How can I return an item?

Contact our customer service for return authorization and detailed instructions.

Products

What materials do you use for your bracelets?

Our bracelets are made of rhodium-plated silver and yellow gold-plated silver, ensuring quality and durability.

Are your bracelets hypoallergenic?

Yes, all of our bracelets are designed to be hypoallergenic and skin-friendly.

Will my bracelet fit me?

Each bracelet has a unique size that fits any wrist type. If your bracelet does not fit you, send us a photo of your worn bracelet by WhatsApp (+41 79 701 99 03) or by email ( info@swissaccent.ch ), and we will change it for you as soon as possible.

Are the bracelets water resistant?

Yes, the bracelets can withstand fresh shower water. They are in rhodium-plated silver or yellow gold-plated silver. The cord may, however, lose its color if it is worn too regularly when swimming in the sea or in the pool.

The color of the cord does not match what I ordered?

The 3D drawings representing our bracelets are not representative of the actual color of the cord. We always invite you to refer to the photos. If the color of the cord really does not suit you, contact our customer service by WhatsApp (+41 79 701 99 03) or by email ( info@swissaccent.ch ).

Can I lose my bracelet?

No, the knot on your bracelet is tightly tied and burned to ensure its safety. If the end of the knot comes off, you can reattach it by carefully applying a lighter touch. In case of difficulty, you can return the bracelet to us, but this remains very rare.

Customer Support

How can I contact you? You can contact us via our online form, by email at info @swissaccent.ch , or by telephone at +41 22 700 99 03

What are your support hours? Our customer service is available Monday to Friday, 9:00 a.m. to 6:00 p.m.